General Terms and Conditions

  1. Goods and Items we supply to you according to the proforma invoice or order list.
  2. You are not entitled to set off against or deduct from the Price any sums You claim We owe You.
  3. Buying of Our goods means you accept our terms and conditions, and is not irrevocable.
  4. We reserve the right to review our terms and conditions of partnership at any time.
  5. Any change to our terms and conditions do not apply to prior or current orders.
  6. We are under no liability for any indirect loss and/or expense (including loss of profit) You suffer arising out of a breach of our terms and conditions.


Pricing and Payment Method

  1. We quote all prices on USD.
  2. We reserve the right to change the exchange rate from the preliminary proforma to the proforma invoice, depends on time of order settlement fluctuations.
  3. Unless otherwise agreed in writing, our Prices do not include ocean freight, insurance and international delivery charges.
  4. Payment System, with Down Payment System. We require a 50% deposit to start the production of your order.
  5. Remaining 50% balance payment should be done before We load your Goods for shipment/delivery.


Cancelation and Refunds

  1. We do not accept or change your order after We received the deposit.
  2. We do not accept cancellation or refund on custom made Goods.
  3. There is no refund if you’d still want to cancel your order.
  1. Goods Availability and Production Time

    1. Our furniture are all made to order with production time approximately 8 weeks; excluding production queue.
    2. We are open to any adjustments of our design and custom order, but might take approximately 12 weeks; excluding. Production queue.
    3. Change of upholstery fabric or finishes is not a custom order.
    4. Goods ordered will be delivered after full payment is received.
    5. No warranty or any guarantees, only for factory mistake – refering to the agreed proforma invoice.
    6. In the case of defects by factory mistake, we will replace the Goods, free of charge and at no extra cost on the repairment.
    7. Natural flaws and imperfections in wood are not damages or defects.
    8. Leather natural variations in color and veining do not constitute damages or defects.
    9. Due to the variety of resolution on different screens and monitors, some slight color variation is also
  1. Unless agreed on the writing, it is client’s responsibility for the delivery cost between Semarang port, or RÜSTERS Bali Showroom.
  2. If We agree to deliver your Goods, we will make every reasonable effort to keep to delivery schedules.
  3. Goods will be covered in plastic and packed in cupboard box accordingly.
  4. We will charge extra fee for wooden crate, and/or any special packing you require.
  5. You should inspect all the Goods upon delivery and denote any damages or defects (by factory mistake) on the delivery ticket (bill of lading).
  6. If see any problem, you should send us photographs showing the Goods with defects within 1 month after unloading your container.
  7. We are not responsible for damages caused by any third party during loading, shipment, and unloading of your container.

Precise selection of finest materials is a predominant focus of Rüsters Furniture. We believe that materials of the highest quality are the basis for comfortable, durable, and exquisite piece of furniture that will last for generations.

Paper Cord
WhatsApp Image 2023-12-21 at 17.09
Natural Rattan
Synthetic Rattan
PVC Belt